Wanderer05009151435
ngày 24 tháng 5 năm 2023
Whilst we had quite a good week at the hotel there were a number of disappointments. The L'Aroma restaurant was closed which meant that breakfast was served in a room overlooking the car park and food was available from the lobby bar from 3pm. The rooftop terrace and the swimming pool were also closed. Obviously the hotel thought it wasn’t in season and didn’t have a lot of guests, but failed to tell us about these closures before we arrived. In my opinion they should have done and then we could have decided whether to change our booking. It is the same principal as if there is building works going on. We had a number of issues with the Superior Double Room with a sea view and Terrace that we booked which we did take up with the management. However, most of them should not have occurred for example: the patio directly outside our room had not been cleaned, possibly for months as not only was it dirty but the drain was blocked; Curtains were missing some hooks; we couldn’t use our safe upon arrival; a fridge that heated up drinks rather than chill them. Housekeeping was a bit hit and miss – some days the carpets were vacuumed, some days surfaces were cleaned but not every day. All these and other problems, collectively led to our disappointment. On the positive side the hotel is in a good location and the staff were lovely. Special thanks to Stella in the bar and the lady in the breakfast room. I pre booked our taxi to and from the airport as there were 4 of us each with large suitcases. In hindsight should have only booked the airport pick up as we came across plenty of Uber drivers during our stay who were slightly more competitive. We found Uber the best way to get around, especially as it rained most of the time we were there. We used it to get to Split, Klis fortress, the roman ruins in Salona and Trojic. The local village of Strobrec has plenty of restaurants although the menus are pretty similar. We ate in the hotel once and the food was nice but the bill was double what we paid other restaurants and in hindsight couldn’t justify the price. Despite the weather and the problems had we did enjoy our stay.
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